FAQ

Founded in 2010, CouponDunia is India's largest discounts, offers, and cashback website. At CouponDunia, we help you save money through our comprehensive listing of coupons, offers, deals and discounts from 2000+ online brands including top stores like Flipkart, Amazon, MakeMyTrip, PayTM and BookMyShow. You can also earn real money in the form of Cashback on top of the merchant discounts every time you shop through us. Once you have 250 or more CD cashback, you can transfer it when and as you like - into your bank account, for a mobile recharge or Flipkart/Amazon vouchers. All you have to do to earn is:

1. Visit CouponDunia and find a store/deal you like

2. Click on "Activate Cashback" or "Get Deal" or "Show Coupon Code"

3. Wait till we redirect you to the store website. Complete shopping and payment on the site.

4. Within a few minutes, you'll see "Transaction tracked successfully" message and money will get added to your account 

Recommended watch: What is CouponDunia Cashback?

You can make better shopping decisions through our powerful Shopping assistant available for Chrome Browser and Android app.

Where does Cashback money come from? 

CouponDunia is an affiliate marketing company - This means that when you shop via us on our partner stores, we get paid a "commission" by the store. We give 70-100% of this commission to you as cashback. In short - The store pays & thanks us for getting a customer and we pay & thank you for choosing us.

We aim to create a generation of smart shoppers by empowering customers to make the best possible choices. We sweeten everyday deals and make online shopping more rewarding.

In case you want to contact us, visit our Contact Us page or drop us a mail at contact@coupondunia.in

Before you shop online, you should visit CouponDunia to get these benefits:

1. Real Money as cashback - CouponDunia offers CD Cashback on the majority of popular stores - these are extra savings you get in your CD account. This cashback is OVER & ABOVE the offers/discounts & coupons on the store and can be withdrawn without a fee/deduction.

Note: CouponDunia provides the highest and best Cashback rates on most popular websites.

2. Shopping Assistant: We know it can be difficult to find a good coupon or deal at the right time. So we bring to you the shopping assistant on Chrome and Android (part of the CouponDunia Android app)that reminds you to "Activate Cashback" and tell you the best offers available WHILE you shop.

3. CD Special Coupon Codes: We have Special Coupon Codes on many stores like Oyo, McDonalds, HealthKart, HappyEasyGo & many others. You can also use CouponDunia to easily search for coupons on a store, category, bank or all - we provide multiple useful filters to help you narrow down applicable coupons. 

4. Easy to find store deals for the best discounts: We show you all the available deals of a store in one place, making it easier for you to pick the best one.

5.Product DealsYou can now shop for your favourite electronics and fashion products directly from CouponDunia. Check the cashback available to know exactly how much you will save every time you shop.

6. Be the first to know about exciting offers: Get offers delivered straight to your inbox by subscribing to our newsletter. View your settings and subscribe.

CD Cashback is real money that you can earn over & above the discounts you get when shopping online. Stores and offers that have additional cashback can be identified by looking for labels in green, like '+ Upto 5% CD Cashback' or '+ Flat Rs. 100 CD Rewards' etc. 

The cashback you earn from CouponDunia can be in the form of :

1. CD Cashback - When you shop on any store except Flipkart & Amazon. All withdrawal options are available.

2. CD Rewards - Only when you shop on FLIPKART. All withdrawal options are available EXCEPT Bank Account withdrawal.

3. CD Voucher Rewards - Only when you shop on AMAZON. Can ONLY be withdrawn as Amazon Pay Voucher.

Irrespective of the type of cashback above, the entire amount can be withdrawn without any fee to multiple mediums as per your convenience. Check Withdrawal options for more.

CD Rewards is cashback earned when you shop on FLIPKART via CouponDunia.

This cashback is given the different name "CD Rewards" because Flipkart does not allow withdrawal of this cashback to a bank account.

The process for earning of CD Rewards is the same as CD Cashback. CD Rewards can be withdrawn and used for mobile or DTH Recharge and converted to Flipkart Gift Card or Amazon Pay Voucher. In short, you can withdraw CD Rewards as you like, except to a bank account. This is why the balance available for bank transfer may be less than your total available balance.

CD Voucher Rewards is cashback earned when you shop on AMAZON via CouponDunia.

This cashback is given the different name "CD Voucher Rewards" because Amazon allows withdrawal of this cashback ONLY to Amazon Pay Voucher.The process for earning of CD Voucher Rewards is the same as CD Cashback. 

If you are looking for a particular store, just start typing in the search bar and you will see matching recommendations. Otherwise, you can also browse through "Top Stores" or "Best Offers" in the menu on desktop and mobile or you can check our complete store list..

Earning cashback via CouponDunia is as easy as 1-2-3.

1. LOGIN & BROWSE: Login to CouponDunia  & search for the store or category you are looking for.

2. SHOP: Select a store or deal you like and click "Activate Cashback"  or  "Get Deal"  or "Get Coupon Code" . This will open the retailer website in a new page where you can shop like always. 

3. RELAX & EARN - Once you finish your checkout and payment, your cashback will get tracked as "Pending Cashback" in 5 mins to 72 hours depending on the store. After store confirmation, your cashback will become "Available" and ready for withdrawal (subject to min. amount of 250)

Do's & Don'ts

• Your cart should be empty before you start

• Make sure Ad-block is disabled

• Turn off all third-party browser extensions.

• Avoid clicking on price comparison widgets.

• Continue shopping without closing the offer window.

• Finish your purchase in the same session.

The offer expired and was removed.

In some cases, the offers given to us by the store are only valid for a limited duration or until promotion lasts. When the offer is expired, we automatically remove it from our Website and App.

This is done to ensure that you are saved the hassle of trying to use offers that no longer work.

To ensure successful cashback tracking, we recommend the following:

1. Login to CouponDunia and click on one of the RED BUTTONS to start shopping on that store. Do NOT visit the merchant directly. 

2. Always start with an empty cart to ensure tracking happens correctly.

3. Do not use any other widgets or coupon codes from other websites. Because if you do, the other website will get the commission instead of us and we will not be able to pay you the cashback. 

4. Keep your Ad-block disabled at all times.

5. Finish shopping in the same browser window and in the same session. If you need to come back later to shop, visit CouponDunia and click on the Red button again.

Please do write to us on support@coupondunia.in or contact us and let us know which store or offer you could not find on CouponDunia. We will try our best to add it to our site!

Please send us an email at contact@coupondunia.in or submit your details through an automated form.

To know the cashback rates applicable for your purchase, you can:

1. Go to the merchant page on CouponDunia (for example: Flipkart )

2. Look for 'Cashback Rates' or 'Reward Rates' somewhere under the store logo (you might have to scroll down on desktop)

3. Click on the green Cashback text or on "View more" on desktop to get the complete rate list.

This will show you the exact cashback rates offered by that merchant on your purchase, on the basis of the below parameters:

• Whether you are a new user or an existing user on the merchant site
• The cashback rate applicable for the specific category of product you have purchased
• The merchant platform (Desktop / Mobile web / Android / iOS) which you are using to make the purchase.
• The purchase amount and use of store discount coupons  during checkout

To ensure your cashback gets tracked when you shop via CouponDunia, we suggest you completely disable ad blocking software during your shopping sessions.

You can follow the instructions given below to disable  Adblock Plus / AdBlock / uBlock

Adblock Plus

If you have Adblock Plus installed, you will have to disable Adblock Plus on the site that you are going to shop from. 

1. Visit the website that you are going to shop from

2. Click on the ABP extension icon in your browser toolbar

3. Click on "Enabled on this site" link to disable ABP on that website.

4. Come back to CouponDunia, click on the offer you like, and click on "I've disabled ABP on target store" to continue shopping as usual.

AdBlock

If you have AdBlock installed on your browser, you'll have to pause it during your shopping session. 1. Click on the AdBlock extension icon in your browser toolbar

2. Click on the "Pause AdBlock" link to disable AdBlock temporarily.

3. Reload CouponDunia page and continue shopping as usual.

uBlock

If you have uBlock installed, you will have to disable uBlock on the site that you are going to shop from.

1. Visit the website that you are going to shop from

2. Click on the uBlock extension icon in your browser toolbar

3. Click on big blue power button to disable uBlock on that website.

4. Come back to CouponDunia, click on the offer you like, and click on "I've disabled uBlock on target store" to continue shopping as usual.

These are a few things that you can be mindful of to ensure that your cashback tracks properly:

1. Make sure you are logged into your CouponDunia account.
2. Check cashback rates for the store to ensure the category you are shopping for has cashback.
3. Make sure you AdBlock is disabled as it is known to interfere with tracking
4. When you click an offer or store, CouponDunia will open a window linking you to that store. Please ensure that you transact in the opened window.
5. Please ensure that you start with an empty shopping cart. If it is not empty please clear the contents of your cart and visit the store via CouponDunia again.
6. Do not use any price comparison or discount widgets while shopping.
7. For merchant specific conditions please view the 'Useful Tips' section on the merchant page.

The pending cashback tracked amounts are calculated by CouponDunia on a best effort basis and can change upon final confirmation from the store. 

This is because when a transaction is tracked, most stores do not provide us with all the information required to accurately track cashback. Without the exact purchase amount, product category, new or existing user, etc. details from the store, there is no way for us to know the exact cashback at this stage.

For Example, Jabong's cashback depends on whether you are a new user or an existing user at Jabong. Other factors like the platform used (Desktop / App / Mobile web etc.), and the specific product category for the item you have purchased also affect the cashback rate. So we display the estimated cashback amount you might get as your tracked cashback.

On confirmation, the final confirmed cashback can be lower or higher, depending on the various factors mentioned above. In case you feel your cashback transaction was confirmed for an incorrect amount, please submit a Claim for Incorrect Amount.

Yes, there are stores and offers on which there is no cashback applicable. These will not carry the additional CD Cashback label. However, you can still use the Coupon Codes and deals on these stores to get a discount during the checkout.

Pending Cashback/Rewards is cashback money on the way.

When we have tracked your transactions via CouponDunia we add the cashback to your account as "Pending Cashback". As your purchase is still awaiting merchant confirmation, subject to no return or cancellation and other terms, we cannot allow you to withdraw this amount and label it as "Pending". In 4-8 weeks, this amount should get updated to confirmed once the merchant approves the purchase.

Confirmed Cashback/Rewards is real money that you can withdraw as you like. It is cashback for purchases that have been approved as valid by the store. Once you have Rs.250 or more Confirmed Cashback you can transfer this Cashback as and when you like without any hidden costs or deductions.

The time for confirmation varies from store to store. Getting your cashback is a 2 step process:

1. "PENDING" cashback (Cashback Tracked): Takes 5 mins - 72 hrs. after checkout is completed.

2. "CONFIRMED" cashback (Merchant pays us a commission, we pay you cashback): After the return/exchange period is over, the merchant validates that the sale meets cashback terms & conditions (See "Useful Tips" section on the store page) This can take 4-8 weeks depending on when the store pays us commission.

Once your cashback is tracked, we will email you details about the estimated cashback amount and time to cashback confirmation. 

You can check your CD cashback in your CouponDunia profile as follows:

1. Login to CouponDunia 

2. Your total cashback amount is shown on the profile page & also below to your profile name.

3. To check the cashback amount and status for each purchase, you can go to Profile-> "Cashback Activity".

Pending Balance contains amounts that you have earned but can't yet withdraw. Your pending balance contains amounts from purchases made at cashback stores and/or any bonus amount that you might have earned from CouponDunia.

Available Balance is the amount that you can withdraw immediately (minimum withdrawal limits apply).

If your cashback is cancelled by the retailer, your cashback amount for that transaction will be removed from your pending balance. The status of the transaction will be set to cancel on your cashback activity page.

The store holds sole discretion in determining the validity of a transaction.  If you believe the cashback was wrongfully cancelled, you can submit a claim. We will try our best to raise it with the merchant and get you the cashback. However, please note that once a retailer has made a decision, it is final.

Tracking is 100% automatic but sometimes it can fail due to technical reasons. Checking the following can help:

1. Minimum 48 hours have passed since you made the purchase.Note: 7 days should have passed in case of Amazon.

2. You completed the purchase in the same session after clicking out of Coupondunia

3. You did not use any other widget or comparison site after getting redirected from CouponDunia.

4. You did not use an ad-blocker.

If you think you have done everything right, please file a Missing Cashback Claim for the transaction which was Not Tracked. 

Recommendation:

Mobile Users: Use the CouponDunia Android App for improved tracking.

Desktop Users: If you install the Shopping Assistant Chrome Browser Extension, it shows you a popup confirming "Cashback Activated" - This is a great way to confirm that your session is eligible for cashback. 

Did you know?  Users who use our assistant have a 65% lower complaint rate than other users!

It can take upto 48 hours for CD Cashback to get tracked. In case your transaction was not tracked even after 48 hours, please file a Missing Cashback Claim for the transaction which was Not Tracked. Please note, merchants accept claims for cashback not tracked cases only till 7th of the subsequent month from the purchase date.

It can sometimes take up to 2 days for a retailer to track a transaction. Hence retailers do not accept any missing tickets before the end of this period and we disable claim submission for upto 48 hrs. post clickout.

When a cashback not tracked claim is filed, we follow up with the merchant regarding the status of the sale. We, therefore, ask for the following information in the claim form:

1. Outclick - Date and time when you clicked out from CouponDunia

2. Order ID

3. Purchase amount

4. Date of purchase

5. Proof of purchase - email contents of the order confirmation mail from merchant

This helps us ensure the merchant has all the necessary info at first go and the query is resolved as fast as possible.

Merchants accept claims for cashback not tracked cases only till 7th of the next month from the purchase date.

For eg. you made a purchase in Nov, you can file a Not Tracked claim till 7th Dec.

When you submit a missing/not tracked claim:

1. We check the details you provided in the form and our support representative reaches out to you if more information is needed - Your ticket is OPEN.

2. Within 48 hours, we submit your claim for merchant review - Your ticket goes into "PENDING" state.

3. We wait for merchant confirmation , which can take upto 60 days as per merchant preference.

4, Merchant responds - your Cashback can get "CONFIRMED" or "CANCELLED" as per merchant 

Note: The decision of accepting or rejecting the cashback, and the amount confirmed depends entirely on  the merchant. When you get cashback, we get commission; otherwise both get nothing. 

The pending cashback tracked amounts are calculated by CouponDunia on a best effort basis and can change upon final confirmation from the store. 

This is because when a transaction is tracked, most stores do not provide us all the information required to accurately track cashback. Without the exact purchase amount, product category, new or existing user, etc. details from the store, there is no way for us to know the exact cashback at this stage.

For Example, Jabong's cashback depends on whether you are a new user or an existing user at Jabong. Other factors like the platform used (Desktop / App / Mobile web etc.), and the specific product category for the item you have purchased also affect the cashback rate. So we display the estimated cashback amount you might get as your tracked cashback.

If you feel that the pending amount is not as per the store cashback rates, we recommend you wait until cashback confirmation after the store validates your purchase - your amount should get corrected then.

Cashback status update from pending to confirmed/canceled takes 60-90 days because the merchant performs multiple checks before confirming the purchase and paying us the comission.

Cashback status update is a two step process as shown below:

Merchants take a long period of 60-90 days because they check multiple things before paying us the commissions:

1. They wait for the return/exchange period to get over 

2. The check that the sale meets the terms and conditions of cashback

3. They check if the user is legitimate or fraud buyer

4. They prefer to do  checks for multiple users at the same time in bulk, mostly at the end of a month

At our end, we pay you the cashback as soon as we get our commission to minimize further delay. As you can see, the majority of the delay is beyond our control though we continue to work with stores to reduce this waiting period.

In case your cashback is pending even after 60 days from the date of purchase, file a claim under 'Cashback Pending For Too Long' and we will try to expedite it with the store.

When the merchant makes a sale invalid for commission, we get 0 commission and therefore we are not able to pay you the cashback. 

Some common reasons why cashback is declined are (these vary from store to store) :

1. The order was cancelled.
2. The order was returned or partially returned.
3. The order was exchanged or partially exchanged.
4. The order was changed.
5. The order was paid for using a gift code or gift voucher.
6. The order was paid for using Cash on Delivery.
7. The order might have been classified as bulk order from a wholesaler or a travel agent etc.
8. The order did not comply with the store's cashback policy. To see details on store specific cashback policy please see the 'Useful Tips' section on CouponDunia Store pages.

When cashback is cancelled by the retailer, the following will happen:

1. Your cancelled cashback amount of that transaction will be deducted from your pending balance.

2. The status of the transaction will be set to "cancelled" in your cashback activity page.

If you still think your cashback was cancelled wrongly by the merchant, you can file a claim under 'Cashback Cancelled' category'.

Note: The store holds sole discretion in determining the validity of the cashback transaction.

We currently do not support submitting multiple claims is one single ticket. This is because a claim form requires you to submit important information like click date/time, bill amount and sometimes the bill image - all these vary from query to query and cannot be clubbed together. Information in the claim form is critical for us in investigating and resolving your ticket. So please submit SEPARATE CLAIM for EACH CASHBACK ISSUE.

The pending cashback tracked amounts are calculated by CouponDunia on a best effort basis and can change upon final confirmation from the store. 

This is because when a transaction is tracked, most stores do not provide us all the information required to accurately track cashback. Without the exact purchase amount, product category, new or existing user, etc. details from the store, there is no way for us to know the exact cashback at this stage.

For Example, Jabong's cashback depends on whether you are a new user or an existing user at Jabong. Other factors like the platform used (Desktop / App / Mobile web etc.), and the specific product category for the item you have purchased also affect the cashback rate. So we display the estimated cashback amount you might get as your tracked cashback.

On confirmation, the final confirmed cashback can be lower or higher, depending on the various factors mentioned above. In case you feel your cashback transaction was confirmed for an incorrect amount, please submit a Claim for Incorrect Amount.

When you submit a cashback query, we reach out to the store to approve on the basis of relevant proofs provided by you. While we try our best to resolve your query and get the merchant's validation to give you the missing cashback, the retailer has the sole discretion to determine the validity of your  Cashback claim. Unfortunately, once a retailer has made a decision it is final and binding.

Cashback inquiries can take anywhere between 3 days to 40 days depending on the retailer. We try our level best to resolve your cashback query as soon as possible. Remember that our incentives are aligned with yours, and we only earn when you get Cashback.

When a missing cashback claim is filed, we follow up with the merchant regarding the status of the sale. We the merchant does not entertain requests without proof of purchase. Therefore we do not accept missing cashback claims in case there is no proof of purchase.

Cashback earned from CouponDunia is your money and can be used to recharge online wallet, phone or DTH accounts or even transferred to your bank account. (Note: Minimum withdrawal limit of 250 applies)

The money in your account NEVER expires. It’s your money and you can use it anytime.

Read withdrawal options and limits for details.

CouponDunia gives you multiple options to withdraw your available balance as shown below:

All these details are mentioned when you go to the Profile->Withdraw Money page. 

To withdraw your balance, log in to your CouponDunia account and visit the withdraw money section of your profile.

1. Select the method of withdrawal, bank, e-wallet or recharge.
2. Select the account to where you wish to transfer your Available Balance.
3. Enter the amount and hit Submit.

Bank transfers take between 5-7 business days to reflect in your account. eWallet and Recharge transactions are almost instantaneous but can take upto 48 hours to reflect in your account. Note: Cashback earned from some merchants (CD Rewards) cannot be withdrawn to a bank account and is listed separately as rewards. Minimum withdrawal limits apply.

Also, there is absolutely no cost or fees applicable to withdrawing your balance.

Sorry, we do not allow transfer of balance from one CouponDunia account to another.

We're sorry that you are facing a problem with your withdrawal. Please reach out to our Customer Care team at support@coupondunia.in for assistance in resolving this issue.

Please note that Bank transfers take between 5-7 business days to reflect in your account. E-wallet, gift cards and recharge transactions are almost instantaneous but can take upto 48 hours to reflect in your account.

You can reach out to our Customer Care team at support@coupondunia.in for assistance in resolving withdrawal related issues.

You can earn a bonus amount for each friend that signs up using your referral code and fulfils the requirements related to the referral. There are no caps on the number of friends that you can refer, so you can potentially earn an unlimited amount of money for referring friends to CouponDunia.

To view the details for your referral scheme please login to your CouponDunia account and visit the 'Refer and Earn' section under your profile.

There are multiple ways to invite your friends via referral:

1. Share your Referral code with friends and ask them to enter it during signup

2. Invite via social channels available on the CouponDunia Referral page 

3. Invite via email options on the  Referral page.

Every time someone signs up with CouponDunia using your referral code, you become eligible for a referral bonus. Your friend will need to complete the requirements for your respective bonuses to be made available. To view, the details for your referral scheme please login to your CouponDunia account and visit the 'Refer and Earn' section of your profile.

Under the 10% Referral Bonus scheme, you will get a 10% of your friend's cashback EVERY time they shop via CouponDunia. It is a simple 2 step process:

1. Your friend's cashback gets tracked - > You get a 10% referral bonus in "pending" status. 

2. Your friend's cashback gets confirmed -> Your corresponding referral bonus gets confirmed.

Login to your CouponDunia and Visit the Referral page. 

You should see the various referrals and their earnings at the bottom of the page.

You can use this field to enter a referral code from a friend, so that both of you can avail benefits of the running referral scheme!

Note: You may only use one code during signup.

If you signed up using Google and if your Facebook and Google accounts have been created with the same email ID, you CAN login with Facebook too. Note that in this case you cannot login with your email ID and password.

If you signed up using Facebook and if your Facebook and Google accounts have been created with the same email ID, you CAN login with Google too. Note that in this case you cannot login with your email id and password.

If you sign up using your email id and password, and if your Facebook and/or Google accounts have been created with the same email id, you can login using  Facebook and/or Google.

We’re sorry, but currently, we do not have a feature to change the email ID on your CouponDunia account. If you have signed up using an incorrect email address, you can sign up again using your correct email address.

If you need further assistance, do write to us on support@coupondunia.in and we will address your concerns. 

If you have not OTP-verified your phone number yet, you can verify your latest number and it will get updated in our system. For this, all you have to do is:

1. Login to CouponDunia.

2. You will be asked to verify your phone number. 

Note: If you are logged in without prompting for phone number, it means you have already done OTP verification. Go to profile & settings -> personal info  and you will see your mobile number as "Verified".

3. Input the latest number and complete OTP verification.

NOTE: Once you verify a mobile number, you will not be able to change it. 

In case your verified number is being used by someone else and it is important to update your number on Cd, please  write to us on support@coupondunia.in

To manage your email subscriptions please login to your CouponDunia account and go to profile->settings->subscriptions.

If you wish to deactivate your account, please write to us on support@coupondunia.in

No, when it comes to saving on your online purchases with CouponDunia, one account is more than enough! 

Note: Creation of multiple accounts is considered inappropriate activity and may be grounds for cancellation of your cashback/bonuses.

You can submit your query by following these steps:

• Visit our Contact Page
• Select 'Profile & Account' under 'Issue Category'
• Select 'My query is not listed. What do I do?' under 'Problem Type'
• Describe your problem in the 'Problem Description' box

Our Customer Care team will be happy to assist in resolving this issue.

OR

You can write to us on support@coupondunia.in